This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by VersAbility Resources. VersAbility Resources’ policies and procedures governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Jennifer Campbell, Director of Quality and Compliance
c/o VersAbility Resources, Inc.
2520 58th Street
Hampton, VA 23661
Within 15 calendar days after receipt of the complaint, Jennifer Campbell or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Jennifer Campbell or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of VersAbility Resources and offer options for substantive resolution of the complaint.
If the response by Jennifer Campbell or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the President/CEO, Kasia Grzelkowski, or her designee.
Within 15 calendar days after receipt of the appeal, Kasia Grzelkowski or her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, Kasia Grzelkowski or her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by Jennifer Campbell or her designee, appeals to the designee, Kasia Grzelkowski or her designee, and responses from these two offices will be retained by VersAbility Resources for at least three years.