VersAbility Resources’ Newest Board Members Offer a Wealth of Expertise from Multiple Sectors

VersAbility Resources’ newest members for its 2022 Board of Directors hold leadership positions in industry, education and the nonprofit sector.

The new members are:

  • Shawn Avery, President and CEO, Hampton Roads Workforce Council
  • Susan Jacobs, Vice President of Human Resources and Administration, Newport News Shipbuilding
  • Aazia Mickens Dessaso, Executive Director of Ecosystem Development, Techstars
  • Casey Roberts, Executive Director, New Horizons Regional Education Centers
  • Edith White, CEO, Hampton Roads Community Action Program

“We welcome all of these regional leaders to our Board of Directors and are grateful that they are contributing their skills and experience to shaping the strategic direction of VersAbility,” said Kasia Grzelkowski, President and CEO. “Each of our new members share our vision of helping people of all abilities live, work, and thrive in our community.”

Here’s a closer look at the five additions:

Meet Shawn Aver

As President and CEO of the Hampton Roads Workforce Council, Avery provides leadership, management and oversight for the premier Workforce Development organization in Virginia. The Council works to ensure systems are in place to create economic prosperity and enhance quality of life for all Virginians throughout the Commonwealth.

Avery’s interest in joining VersAbility’s board is “to provide the same opportunities to all individuals in Hampton Roads.”

Avery serves on various other boards and commissions, including the Virginia Advisory

Committee for Career and Technical Education, GO Virginia Regional Council, Hampton Roads

Chamber, Future Hampton Roads, Boys and Girls Club of Southeastern Virginia, and the Hampton Roads Alliance.

Avery holds a graduate degree from Florida Institute of Technology and an undergraduate degree from Christopher Newport University.

Meet Susan Jacobs

Jacobs is a veteran in human resources, having worked in that industry since 1986. Prior to her current position as Vice President of Human Resources and Administration for Newport News Shipbuilding, she served as Director of Human Resources and Administration at Ingalls Shipbuilding in Pascagoula, Mississippi.

“I believe that everyone has something to contribute to others and that doing so enriches the lives of all involved,” Jacobs said. “I have seen the great things that VersAbility does and am honored to be a part of that work.”

Jacobs also serves on the boards of LEAD Virginia, Riverside Lifelong Health, Hampton Roads Chamber, and the Hampton Roads Alliance. She holds graduate and undergraduate degrees from the University of Southern Mississippi.

Meet Aazia Mickens Dessaso

In her current role at Techstars, Mickens Dessaso develops and executes strategies and plans to create opportunities for startups, investors, cities, and corporations. Techstars is a global network that provides support to entrepreneurs.

Mickens Dessaso’s tour of VersAbility’s Hampton headquarters several years ago inspired her to join the Board. She looks forward to using “my skills and network to provide access and opportunities for people with different abilities and to connect with like-minded business people in Hampton Roads who share an interest in equity and accessibility.”

Mickens Dessaso is a member of CIVIC and the World Economic Forum’s Global Shapers Community. She has appeared on “Shark Tank,” and was honored by the White House as an Emerging Global Entrepreneur.

Mickens Dessaso graduated with a Bachelor of Arts from the University of North Carolina.

Meet Casey Roberts

The Hampton native and fifth-generation educator serves as the Executive Director of the New Horizons Regional Education Centers, the largest of nine regional educational centers in Virginia. He previously held teaching positions in Hampton, Virginia Beach, Isle of Wight, and director positions for three boards – School Reform Initiative, Alumni Board of the Virginia Tech Corps of Cadets, and Hampton Roads Committee of 200+ Men.

“I bring an array of skills and knowledge of workforce and economic development within the public education sphere that align with the mission and objectives of VersAbility,” Roberts said. “It is my belief that working together toward similar missions accelerates innovation, leverages networks, and further expands opportunities for all.

Roberts earned a graduate degree from Regent University and an undergraduate degree from Virginia Tech. He is currently at work on his doctorate in education administration at The George Washington University.

Meet Edith White

As CEO of the Hampton Roads Community Action Program, White oversees the nonprofit with a mission of improving lives by providing optimum services and mobilizing community resources. She previously served more than 15 years at the Urban League of Hampton Roads, where she was president and CEO before retiring.

White notes that VersAbility’s mission “aligns with my personal values.”

White has served on several boards and committees over the years, including Empowerment 2010 Governance Board; Opportunity Inc.; Workforce Development Board; United Way Minority Council Advisory; Old Dominion University Community Development Corporation Board; Virginia State University Business Advisory Board; and the Newport News Public Superintendents Roundtable. She is the founder of Project Vision, a volunteer leadership development board.

White holds graduate and undergraduate degrees from Virginia Commonwealth University.

VersAbility Resources Adds Five Community Leaders to its Board of Directors

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VersAbility Resources welcomes five business and community leaders to its 2022 Board of Directors.

Board members provide governance and strategic direction for the nonprofit, which helps people with disabilities to live, work and thrive in their communities.

The new members are:

  • Shawn Avery, President and CEO, Hampton Roads Workforce Council
  • Susan Jacobs, Vice President of Human Resources and Administration, Newport News Shipbuilding
  • Aazia Mickens-Dessaso, Executive Director of Ecosystem Development, Techstars
  • Casey Roberts, Executive Director, New Horizons Regional Education Centers
  • Edith White, CEO, Hampton Roads Community Action Program

VersAbility Resources has also named its 2022 Executive Committee members who are:

  • Chair: Bob Korroch, Partner, Williams Mullen
  • Vice Chair: Joycelyn Spight Roache, Senior Vice President, Relationship Manager, Old Point National Bank
  • Treasurer: Doug Burgoyne, Executive Vice President, TowneBank
  • Secretary: Jeff Tanner, Dean, Strome College of Business at Old Dominion University
  • Immediate Past Chair: Ron Murray, Vice President of Quality and Compliance at Newport News Shipbuilding

“We’re grateful to have a committed and dedicated Board and Executive Committee who are passionate about advancing our mission of ensuring all people with disabilities are able to lead dignified, productive lives of their choosing as fully accepted members of society,” said Kasia Grzelkowski, President and CEO of VersAbility Resources.

VersAbility Resources serves more than 1,700 people with disabilities and their families, providing programs in early childhood, student services, day support, residential and four diverse employment programs. Its service area includes all of Hampton Roads and the 10 counties on the Middle Peninsula and Northern Neck.

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VersAbility Resources Wraps Up 2021, Another Milestone Year

VersAbility Resources celebrates another milestone year in 2021 while looking to the new year with renewed optimism in advancing its mission of supporting people with disabilities in leading productive and fulfilling lives.

“During these challenging times, our focus hasn’t changed,” said Kasia Grzelkowski, CEO of the Hampton-based nonprofit that serves more than 1,700 individuals and their families each year. “We’ve continued to fulfill our mission every day and create more expansive, diverse opportunities for people with disabilities of all ages in the 757 and beyond.”

VersAbility’s mission-essential employees have risen to the occasion of these challenging times. They’ve continued to go to work in support of the military and critical commercial customers.

VersAbility’s 19 government contracts include loading food on ships for the Navy, staffing global call center operations 24 hours a day for 13 Air Combat Command bases around the country, manufacturing eyeglasses, and performing custodial services that have become more vital with the increased attention on health and safety protocols.

“People with disabilities continue to shine as one of the most resilient workforces throughout this prolonged pandemic,” Grzelkowski said. “While many people stayed home, people with disabilities went to work each day and night to perform mission-essential work for our federal customers. That includes loading food on Navy vessels from submarines to aircraft carriers at the five major ports on the east and west coasts plus Hawaii and Guam.”

VersAbility was already the prime contractor for provisioning food on Navy ships at seven global locations, but that scope was significantly expanded with the award  in the fallof a new contract totaling $126 million over five years.

Work on that contract will be performed in Norfolk and other ports nationwide, including the recently added Naval Submarine Base at Kings Bay, Georgia. That breaks down to approximately 50 more jobs for people with disabilities at Naval Station Norfolk in addition to the 100 employees already working at this location.

VersAbility also expanded employment opportunities for people with disabilities by securing a new nationwide contract to perform administrative and human resources services for Military Sealift Command and with the acquisition of Hired Hands, a job training and support organization.

The Military Sealift Command contract, VersAbility’s fifth that is nationwide in scope, represents a new line of business that will provide an additional 65 to 70 jobs with titles such as medical records clerk, medical records technician, supply clerk and personnel assistant.

“We are very excited to be diversifying the options for people with disabilities and veterans by adding administrative services and human resources to our job offerings,” Grzelkowski said. “This represents our ongoing efforts to harness the full array of talent of people with all abilities. We are continuing to hire people with qualifying disabilities, including veterans, to perform this administrative work.”

VersAbility expanded its Supported Employment program when Hired Hands came under its umbrella. Integrating Hired Hands with VersAbility increases capacity for job creation and career development with tailored training and support to meet employer needs.

“The talented team from Hired Hands works to match, place and train people with disabilities for a wide of array of employers throughout Hampton Roads,” Grzelkowski said.

The Hired Hands team also specializes in services and support for individuals within the Deaf community.

VersAbility will launch its Future of Work program in spring 2022 thanks to receiving a $200,000 Bank of America Neighborhood Builders Grant. This initiative focuses on preparing people with disabilities for jobs in high-demand industries.

“The goal of the Future of Work program is to support people with disabilities in successfully completing certification and credentialing programs, so they graduate with proven workforce readiness,” Grzelkowski said.

VersAbility’s first welding cohort will begin in January 2022 at New Horizons Regional Education Center.

The Bank of America grant is among several significant gifts awarded to VersAbility in 2021. The others include funding from Newport News Shipbuilding, the Bernardine Franciscan Sisters Foundation, and more.

Five new board members will join VersAbility in 2022, many of whom will be tapped for their workforce development expertise. The new members joining the board are Shawn Avery, CEO, Hampton Roads Workforce Council; Susan Jacobs, Vice President Human Resources and Administration, Newport News Shipbuilding; Aazia Mickens-Dessaso, Executive Director of Ecosystem Development, Techstars; Casey Roberts, Executive Director, New Horizons Regional Education Centers; and Edith White, CEO, Hampton Roads Community Action Program.

Grzelkowski said she is also grateful and inspired by the tireless work of the entire VersAbility team throughout the pandemic.

The residential team provides quality care 24/7/365 in eight homes in Newport News, Hampton and York County that support people with significant disabilities.

VersAbility’s Early Prevention and Intervention for Children program assists infants and toddlers with disabilities by tailoring therapy programs to ensure each child is prepared for success in school, work and life. The program also educates parents on the many ways they can support their child’s development.

VersAbility anticipates the expansion of one of its Air Force contracts in 2022 and looks forward to creating more jobs for people of all abilities.

Thirty-Four Years After Starting at VersAbility, Renee Rose Still Passionate about Its Mission

Renee Rose started at VersAbility Resources as a two-week temp covering the front desk. Thirty-four years later, she’s the Chief Operating Officer and the nonprofit’s longest tenured employee.

All those years ago, Rose wasn’t looking to put down roots. After a semester of college away, she returned home to Hampton seeking temporary jobs while she mapped out her future.

“I worked many jobs during that time, but VersAbility was the one place I felt connected to,” said Rose, who grew up inspired by her great grandmother, legally blind but able to live independently for 14 years after her husband passed.

“She helped me see how capable people with disabilities are,” Rose said.

It wasn’t long before Rose was asked back to transition into another role — managing a custodial contract offsite that called for transporting the employees and establishing the routine needed for them to complete the work. Some needed a checklist as a reminder of tasks; others required almost no guidance. Several team members at VersAbility pitched in to help.

“It was such a great introduction to what we do,” Rose said. “It instilled in me that this is an organization where everybody will jump in, get their feet wet, focus on what the mission is, and work together to get it done.”

Nearly four decades later, that’s the mindset at VersAbility Resources, which services more than 1,700 people with disabilities and their families with programs in early childhood, student services, day and residential, and employment. The priority is unchanged — making sure people with disabilities lead dignified, productive lives of their choosing as fully accepted members in society.

Rose changed hats multiple times over the years, including a three-year stint serving as a Direct Support Professional where she delighted in seeing the joy that a sense of accomplishment brought to those she worked alongside. She also found rewards in managing VersAbility’s Government Contracts program, which provides employment for people with disabilities in jobs that include ship provisioning for the Navy and staffing a call center at Langley Air Force Base.

But Rose’s affinity for numbers and her knack for navigating Excel spreadsheets led her to a longtime position in accounting, where she received guidance from several mentors whom she emulates today.

“I try to make sure my team knows I’m available,” Rose said. “Frankly, I also want to hear what they have to say. I want to be their advocate. If something needs to be changed, I want to know. I want them to know how much I appreciate all that they do.”

As Chief Operating Officer, Rose oversees all VersAbility operations — a mind-boggling number of services expansive in scope.

“On any given day, you could have a Service Coordinator working with a family to establish a plan that could help their child meet developmental milestones while an Employment Specialist is helping someone fill out an application for a job,” Rose said. “If hired, that person would need training to ensure they’re successful in that job. At our corporate location, we have people working on fulfilling a variety of contracts for commercial customers, and their attention to detail and quality is unmatched.”

The “wow” moments motivate Rose as well. She could point to many, but one that remains close to her heart is watching a high school student blossom. The student was extremely introverted and lacked self-confidence. Initially, she worked with an Employment Specialist and accepted a part-time position that required nighttime hours and almost no interaction with peers. Over time, she showed interest in transitioning to a full-time job during regular business hours but was hesitant to jump into something new as she did not like change.

The solution was to offer her a tryout, so she could experience the job before making a final decision.

“She liked the new job enough to take a chance,” Rose said. “That, to me, was a real indicator of growth because she was willing to accept change.”

Within a month, the student bought a new car, and one afternoon, she listened to music and began to dance while working. Everyone around her smiled.

“She came so far outside of that introverted person she was,” Rose said. “She had become confident and comfortable enough to stand at her workstation and dance.”

Rose became Chief Operating Officer in March 2020, when the world changed due to the COVID-19 pandemic. It’s been a challenging period that included shutting down the day program briefly and current staff shifting to service many of the contracts VersAbility supports.

“I realized early on that we had to make the best decisions we could to protect the individuals we serve,” she said. “We also had to sustain the work we had to have the employment opportunities available when it was time to bring people back.”

Rose is something of a historian at VersAbility — the go-to for any question and a leader able to bring perspective to most any situation. She touts the terrific team around her that has been flexible and positive throughout.

“It’s nice to work somewhere where you believe in its purpose and I absolutely do,” she said. “It’s a great mission. The services we provide touch a lot more people than the person with the disability. Everyone has different experiences in their lives that help shape them. We don’t provide cookie cutter services here. We provide services that help people enhance their capabilities in ways they’ve indicated they want support. To do that every day is truly amazing.”

FY21 Annual Report

Click here to download the FY21 Annual Report.

Board Member’s Dedication Shaped by Personal Experience

Jim Schloss joined the Board of Directors at VersAbility Resources six years ago because he was passionate about building an awareness of everything the nonprofit represents for the community members it serves.

People with disabilities should be accepted as productive members of society.

They are not only successful within jobs, but they also thrive in ones that match their skills and passions.

People with disabilities can live a life without limits.

All of these principles resonate with Schloss, who will rotate off the Board this year.

Schloss does not have a disability and his wife, Sarah, wasn’t born with a disability. But 19 years ago, a catastrophic car accident left Sarah wheelchair-bound with no hope of walking again.

“That drew me to people who want to feel like a part of things and really need outlets and stimulation to feel like they’re a useful part of society,” he said.

Schloss joined the Board at the prompting of a colleague, but watching Sarah’s world change fueled him to remain active in the organization over the years. Prior to the accident, Sarah was an accomplished golfer who worked full time in insurance. Girls weekends and shopping were often combined.

“Bright, beautiful, capable, articulate,” Schloss said to describe his wife. “A lot of what she had was taken away from her.”

Jim said he doesn’t think he would have had the strength to go on had the roles been reversed. He watched Sarah’s struggles. Her social relationships evaporated and not being ambulatory affected her not just physically but emotionally.

Prior to COVID, she was a volunteer at VersAbility, teaching others how to bead, a hobby she picked up after the accident and enjoyed sharing. Today she requires round-the-clock care.

Schloss, who has held leadership positions at Smithfield Foods and started his own branding company to support businesses, joined the VersAbility Board to help with marketing efforts to raise awareness about all the organization’s resources and the quality of its programs.

“There’s so much good. I don’t know that anyone has any idea how many clients we have working in the military world, whether it be on ships, at the Langley Air Force Base switchboard or other jobs in the military that are big part of the defense system of the United States, which is very near and dear to this area.”

VersAbility’s four national government contracts generate jobs for hundreds of people with disabilities across the country. The nonprofit is the prime contractor for ship provisioning services for the U.S. Navy at seven locations around the globe and directly employs more than 100 employees to fulfill this work at Naval Station Norfolk, Pearl Harbor, Langley Air Force Base, Tyndall Air Force Base and Seymour-Johnson.

“We have one client who preps fire and EMT kits so they are perfectly ready for the next call,” Schloss said. “That’s a zero-defect deal. When people say disabilities, it’s a category, but it’s an unfair categorization. When this group is challenged, they really want to do good things.”

Schloss, a grandfather of three, is most touched by VersAbility’s EPIC program, which assists families of infants and toddlers who experience developmental delays.

“You lay your eyes on these kids; I can’t take a breath,” he said.

Schloss would like to see more brand awareness about the life-altering resources people with disabilities and their families can find at VersAbility, but he knows more funding is key to that. He’s been instrumental in planning many of VersAbility’s fundraisers, including the Ability Am Golf Tournament and the All Abilities Shine Gala.

Moving forward, Schloss will be less involved with VersAbility given Sarah’s declining health that requires him to be a caregiver 16 hours out of every day. But VersAbility’s mission will remain close to his heart, and he’s moved by the dedication of the staff that feels the same way.

“They’re doers. They’re troopers,” he said. “I have an incredible admiration for the entire team I have been around at VersAbility. They really get it. This is a team of people that doesn’t want the spotlight, but they just dig and grind and scratch and claw. They get it done.”

Donate to VersAbility Resources Fundraiser to Provide a Thanksgiving Meal to People with Disabilities

VersAbility Resources is asking community members to help fund Thanksgiving meals for the people with disabilities served by the nonprofit.

VersAbility aims to raise $2,500 to help pay for over 250 holiday lunches that will be handed out on Nov. 23 as part of a drive-thru event at VersAbility’s Hampton headquarters. Additional meals will go to the Envisions Day Support program in Newport News, VersAbility’s group homes in Hampton, Newport News and York County, and the Puller Center in Gloucester.

Donate online here and select Thanksgiving 2021.

“Sitting down and sharing a meal with family and friends has never been more important for the populations we serve,” said Kasia Grzelkowski, President and CEO of VersAbility Resources. “Thanks to the generous support of local individuals, businesses and organizations, we have always been able to keep our commitment to what has become an annual tradition, and we are asking for help once again.”

All lunches include a turkey dinner with sides and dessert options. While traditionally VersAbility offered a Thanksgiving luncheon in person, last year and again this year, the meals will be pre-boxed out of an abundance of caution given the COVID-19 pandemic.

In 2020, VersAbility handed out more than 300 meals at the drive-thru event, made possible thanks to crowdfunding and the support of Kiwanis Clubs of Division 13.

Defining “Mission Essential” Thanks to VersAbility Resources

Makya Stallings, Danny Giles and Tracey Cheeks didn’t just find jobs through VersAbility Resources. They found careers as Mission Essential employees at Joint Base Langley-Eustis, where they are call center operators who combine to handle as many as 100 calls a day during busy times.

VersAbility is a leader in federal contracting for people with disabilities. Giles, Stallings and Cheeks work on Langley Air Force Base.

No two days are alike. They make sure outside calls are connected correctly. Sometimes they set up conference calls. Often, the voice on the other end of the line is that of a deployed service member trying to connect to family. Frequently, callers don’t know exactly who they need to be connected to. Stallings, Giles and Cheeks work diligently to help them figure it out.

“All my employees make sure our military is connected 24 hours a day, seven days a week,” said Jocelyn Garrett, Manager at Joint Base Langley-Eustis. “During COVID, we had a lot of people call here wanting to check on their family and we made sure they get connected. We work as a team.”

A man wearing an orange safety vest and a hard hat descends stairs carrying tubs of ice cream.

A first job

Makya Stallings never held a job prior to being hired at Langley. She was born without sight in her left eye and at the age of 13, she lost vision in her right eye. On the job, she relies on what’s called JAWS, Job Access With Speech, a screen reader for computer users whose vision prevents them from seeing the screen.

“I was told I was the first blind person brought to this location,” Stallings said.

The Newport News native started in July 2019, learning the new computer aide along with military vernacular, a language all its own that she speaks with ease now. It’s particularly fulfilling work because she grew up wanting to join the military. Two of her siblings are retired Army veterans, and another is in the Air Force. Her niece joined the Navy, and several of her cousins are service members.

“I’m a people person,” Stallings says. “I like to learn and communicate with different people.”

What she doesn’t enjoy is being categorized because of her disability. Stallings will tell you she’s a Gemini who dotes on her American Pit Bull Terrier, Gideon. She’s a songbird who uses her voice to lift others, and in her free time, she unwinds by ice skating.

“I’m my own person and I beat to my own drum,” Stallings says. “There’s nothing different about me except for the fact that you can open your eyes and look at your face and I cannot.”

Stallings trains other blind and visually impaired hires at the base. She’s happy to do it because she knows the value of having a job to call your very own. “A lot of us want to work but don’t have the courage to get out there and do it,” she says. “I just try to use myself to motivate the next person.”

At the height of the pandemic, Stallings reported to work despite having to rely on public transportation to do so. “I got exposed to the virus three or four different times and had to be tested,” she says.

Stallings lost her grandmother to the virus, also. “That was one of the hardest things my family and me had to deal with because she’s someone who was always there for us, and we couldn’t be there for her.”

If Stallings needs support at work, she finds it in the team around her. “We definitely help each other out,” she says. “No one watches anybody fall short.”

On the busiest days, calls are back to back to back to back. “Take a breath,” Stallings will remind herself before picking up another line. She works weekends and even double shifts when necessary.

“There’s not a day when we’re not open,” she says. “We’re always here when they need us.”

A woman seated at a computer wearing a microphone headset talks to another woman standing next to her.

A military connection

Danny Giles’ heavy military background made him a natural to work at Langley, where he is lead operator on weekdays.

Both of his grandfathers fought in World War II, and his father and sister are retired Air Force. His nephew joined the Air Force five years ago.

In addition to answering and connecting calls, Giles tracks calls on the other 12 bases that Langley hosts and submits hourly reports. If too many calls are dropped, that requires action.

“I like talking to people and helping them out in situations,” he says. “I try to connect them to the place they’re looking for and get them the best possible answer as I can without having to say, ‘I don’t know.’”

During the height of the pandemic, fewer people were on base, meaning calls typically placed from offices there were initiated at home.

“They had to rely on us to make sure we could get them to all the places they needed,” Giles says. “If anything happens, we would pretty much be the first ones to know. It could be at any point of the day or night. It’s a good job. It can be stressful, but at the same time it’s fun and you learn new stuff every day.”

The promotion to lead operator is recent and appreciated. He’s worked on base for five years.

“I like challenges,” says Giles, a photographer on the side who shoots wedding and graduation pictures regularly. “When I was promoted, I was pretty excited about it. I like doing something new and having more responsibility. I’m always looking for new adventures.”

A woman wearing a headset talks into the microphone.

“It’s an honor to work on a military base”

Tracey Cheeks moved to Virginia from Baltimore to help her sister through some medical problems. She expected to stay a month. The pandemic altered that, and Norfolk is her new home.

Back-to-back strokes limit full use of her hands, and lymphedema affects her legs, which makes it hard for her to stand for long periods.

The 56-year-old grandmother has held administrative jobs most of her life, working for the Department of Social Services in Baltimore County, the State Highway Administration in Maryland and the Maryland Department of Transportation.

She was hired in Chesapeake but laid off after three months due to the pandemic.

“I wanted to work; I didn’t want to stay home and do nothing,” she says. “I tell people that I might have a disability, but I can still work. My mind is still here.”

A Richmond staffing firm directed her to VersAbility.

“It was like a dream come true,” Stallings says. She jumped at the chance to work at Langley Air Force Base. “I thought it was going to be a breeze,” she admits. “Now it wasn’t as breezy as I thought! It took time to learn, but I’m someone who writes it down and studies it.”

Stallings brought her notes home at night and learned from the example her peers set.

“I wanted to be good,” she says. “I wanted to know everything there is.”

She refuses to let anything associated with her disability limit her.

“Here I work with people with all different types of disabilities,” she says. “It gives me a lot of push and makes you say, ‘I can do that.’ The people I’ve met here who have a disability amaze me and push me to want to do better.”

Cheeks commutes to and from work using Handi-Ride, Hampton Roads Transportation’s Paratransit service. It’s not unusual for her to leave for work two hours early due to unpredictable tunnel traffic.

“I am never late,” she says.

Cheeks’ brother-in-law served as a Marine for more than 26 years. She used to visit the base prior to working on it. As a young adult, she even considered joining the service.

“It is an honor to work on a military base,” she says. “I love it. The people are great here. I feel good when I come here. I look forward every day to come to work. If you enjoy your job, you stay at it and do your best. And I like it here. A lot.”

VersAbility Recognized as 2021 Bank of America Neighborhood Builder

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Recognition Comes with $200,000 Grant Funding for New Future of Work Initiative, Leadership Training

Hampton, VA – VersAbility Resources is honored to announce their selection as a 2021 Bank of America Neighborhood Builders awardee. This grant provides a unique combination of leadership development and $200,000 in funding for VersAbility to launch their new Future of Work (FOW) program.

FOW is a new VersAbility initiative designed to train people with disabilities to fill the critical jobs our economy needs to thrive. People with disabilities represent the greatest untapped talent pool in the country. In 2020, only 17.9% of people with disabilities in the United States were employed (U.S. BLS, 2021). A focus on young people transitioning to work will be coupled with retraining the long-term unemployed, helping people of all abilities become proud, productive citizens.

“VersAbility is bridging important gaps for individuals with disabilities to help them chart a path toward economic opportunity and stability,” said Frank Castellanos, President of Bank of America Hampton Roads. “Bank of America has had a long-standing commitment to supporting people with disabilities. Our Neighborhood Builders program helps organizations, such as VersAbility, grow sustainably and strategically for a greater positive impact in the community.”

As a Neighborhood Builder, VersAbility will receive a $200,000 grant over two years and comprehensive leadership training for the executive director and an emerging leader on topics ranging from increasing financial sustainability, human capital management and strategic storytelling. This Bank of America program continues to be the nation’s largest investment into nonprofit leadership development.

With this grant, FOW will develop effective new approaches that capitalize on community need and resources, transforming work and life prospects for people with disabilities by breaking down barriers to successful, long-term employment. Participants in VersAbility’s FOW program will train alongside professionals in high-demand fields, while VersAbility Job Coaches provide support services so that people with disabilities successfully complete certification programs. Services include pre-enrollment prep, tailoring instruction methods to suit different learning styles, assistive technology, transportation training, exam prep, job placement, and more.

“We are so grateful to Bank of America for this critical seed funding to expand careers that create economic independence for people with disabilities across the 757,” says Kasia Grzelkowski, President and CEO of VersAbility Resources.

VersAbility plans to focus on three certification tracks that suit all abilities including: welding, medical billing/coding, and cybersecurity. Current partners include New Horizons, Hampton Roads Workforce Council, Hampton and Newport News Schools, DARS, ODU, VPCC, TCC, and the Community College Workforce Cooperative. VersAbility will work closely with partners to ensure effective training that leads to careers and economic independence for people with disabilities. Pilot certification programs are currently set to begin in the spring of 2022.

About VersAbility Resources

VersAbility Resources is a comprehensive provider serving over 1500 people with disabilities annually in early childhood, day, student, and residential services, and four diverse employment programs. Serving the entire Hampton Roads region, VersAbility provides manufacturing and logistics services and is a major federal contractor with five nationwide contracts for the Navy and Air Force. Learn more at www.versability.org.

About Bank of America

At Bank of America, we’re guided by a common purpose to help make financial lives better, through the power of every connection. We’re delivering on this through responsible growth with a focus on our environmental, social and governance (ESG) leadership. ESG is embedded across our eight lines of business and reflects how we help fuel the global economy, build trust and credibility, and represent a company that people want to work for, invest in and do business with. It’s demonstrated in the inclusive and supportive workplace we create for our employees, the responsible products and services we offer our clients, and the impact we make around the world in helping local economies thrive. An important part of this work is forming strong partnerships with nonprofits and advocacy groups, such as community, consumer and environmental organizations, to bring together our collective networks and expertise to achieve greater impact. Learn more at about.bankofamerica.com, and connect with us on Twitter (@BofA_News).

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Media Contacts:

VersAbility Resources

Keltie Bransford

757.896.6473

keltie@versability.org

Bank of America

Matt Card

703.987.7427

Matthew.card@bofa.com

VersAbility Resources Aces First In-person Fundraiser Since October 2019

VersAbility Resources raised more than $87,000 at its 2021 golf tournament held on Oct. 14, 2021. The charity event was the first in-person fundraiser since the start of COVID-19 held by the nonprofit that serves community members and their families affected by disabilities.

Rows of white visors and caps and red drink holders on a table.

Pivot Physical Therapy and Annie Belle Reavis Tuccori Foundation were the presenting sponsors for the Ability Am Golf Tournament held at Cedar Point Country Club in Suffolk, Virginia.

A hand holding a yellow golf tee with the VersAbility logo on it

VersAbility surpassed its fundraising goal for the event, raising a total of $87,127, which included $1,777 from its 50/50 raffle. The recipient of the raffle generously donated the winning amount of $888.50 back to VersAbility in support of the people with disabilities they serve.

A man and a woman wearing green golf shirts pose holding a flagstick on a golf course.

Proceeds from the event benefit hundreds of individuals with disabilities who participate in VersAbility’s four diverse employment programs.

A man wearing a green shirt hits a golf ball with a club on a golf course.

“Thanks to the generous support of our sponsors, golfers, Board and community members during this year’s Ability Am, VersAbility is creating new jobs for people with disabilities while helping others return to work as we recover from the pandemic,” said Kasia Grzelkowski, President and CEO of VersAbility Resources.

A woman wearing golf attire talks to VersAbility members behind a purple table under a tent.

Grzelkowski joined VersAbility Board members Jackie White and Jim Schloss, greeting golfers and sponsors who contributed to making the day a success. A cocktail and awards reception followed an afternoon of golf.

Rows of golf carts on a golf course.

Sponsors Checkered Flag Auto Group and Pearson Toyota, both of Newport News, placed cars at the two hole-in-one sponsorships on holes 5 and 16, respectively.

A woman wearing golf attire hits a golf ball with a club on a golf course.

While no one aced either hole to win the cars, VersAbility came out on top with their successful event.

VersAbility Interns Learn by Doing at Habitat Williamsburg ReStore

“Hey, do you all need any help?”

Dayon Cary is standing beside the Buzz Lightyear action figures that are a bargain at $10, on sale at the Habitat for Humanity ReStore in Williamsburg. The customers signal they are fine but recognize Cary and respond with a thumbs up.

Meanwhile, Nate Garrison continues to unpack boxes of drapery panels to set up a display, making sure each of the packages faces the right direction and is organized correctly.

Cary and Garrison are interns from VersAbility Resources, which works to find employment for people with disabilities. The men are finishing up eight-week internships at the Habitat ReStore in Williamsburg, the bargain hunter’s paradise with inventory ranging from fine china to jetted tubs to furnishings of every shape and size.

VersAbility Employment Specialist Sydney Smith works onsite when Cary and Garrison are scheduled for their shifts.

She offers encouragement and directions when necessary.

“Do you need help,” she asks Garrison as he tackles another box.

“I got it,” he assures.

The interns are part of the nonprofit’s Pre-Employment Transition Services program, which teaches soft and technical skills by partnering with community employers to offer professional work experience.

VersAbility works in tandem with the Virginia Department for Aging and Rehabilitative Services, which refers students to the program.

“The goal is to give students stackable skills that they can carry with them so when they graduate from high school, they have some tools under their belt for the workforce, and they also have an idea what they want to do,” said Vickie Greatwood, Director of Supported Employment at VersAbility. “We try to help students determine their interests, explore careers and then have an opportunity to try an internship and earn a paycheck.”

The employer also benefits from the internship.

“Nate and Dayon have definitely been a light here,” said Kelcey Moeller, Volunteer Coordinator for the Habitat Restore in Williamsburg. “They truly work hard stocking, cleaning and helping the customers, who, by the way, adore them! All of the ReStore employees have bragged on them to me on a regular basis, as well as customers on a daily basis. I have personally loved watching them grow in their independence.”

Moeller is excited for the new growing partnership between the two nonprofits that will lead to more VersAbility interns gaining experience there.

Garrison had never held a job before, so it’s been an eye-opening experience for him. He’s become more detailed-oriented, always focusing on the task in front of him with a refreshing eagerness.

“I like all the stuff,” he says when asked about his favorite part of the job.

Cary largely works independently and is rarely idle, flowing from one task to the next. He sweeps. He cleans. He stocks. He’s happy to help customers or a manager in need of an extra hand.

“Whatever they tell me to do here, I do it,” Cary says. “I know how to work on my own. I know how to handle customers. I know how to get them where they need to go for what they need, and then I step away and get back to doing what I need to do.”

The eight-week internship concluded at the end of August and both men will return to the post-graduate program at their alma mater, Jamestown High School.

“I’ve liked it a lot, and I would love to get a job at the ReStore if a spot opens up,” Cary says.

“We find that our hearts are a little fuller having had the opportunity to know them and work side by side with them,” Moeller adds. “I will miss them, and I hope more than anything that they are taking away with them as much as we have received from them.”

VersAbility Awarded New Nationwide Government Contract Providing Employment for People with Disabilities

Hampton, Virginia – In May, VersAbility Resources was awarded the Military Sealift Command Administrative and Human Resources Support Services Contract. This contract marks VersAbility’s 19th government contract and their 5th nationwide contract.

VersAbility Resources is a leader in federal contracting for people with disabilities. They hold the contract for loading food on ships for the U.S. Navy at seven locations around the globe. VersAbility employees also provide around the clock global call center support for the U.S. Air Force; manufacture eyeglasses for the Department of Defense; provide food and custodial services for our nation’s military, and much more.

The Military Sealift Command (MSC) contract is a new line of business that will provide an additional 65-70 jobs for people with disabilities and veterans. Jobs include administrative roles, medical records clerks, medical records technicians, supply clerks, and personnel assistants.

“Two things that distinguish VersAbility are our nationwide footprint and the diversity of jobs we offer people with disabilities and veterans. We are very excited to be adding Human Resources and Administrative services to our job offerings. These jobs provide great pay and benefits and can be life-changing for people with disabilities,” says Kasia Grzelkowski, President and CEO.

The MSC contract has multiple locations including Norfolk Virginia, Ft. Eustis Virginia, Jacksonville Florida, Port Canaveral Florida, and San Diego California. People with disabilities and veterans employed by VersAbility will work at the various sites across the country.

ABOUT VERSABILITY RESOURCES

Since its founding in 1953, VersAbility Resources has grown to serve more than 1,500 people with disabilities and their families each year in early childhood, residential, day and student services, and four diverse employment programs. Services range from coordinating developmental therapies for children to building successful business partnerships that provide staffing solutions for employers and provide jobs for people with disabilities. Learn more about VersAbility Resources today at www.versability.org.

Media Contact

Keltie Bransford

757-896-6473

keltie@versability.org

VersAbility’s Government Contract Coordinator Sets Up Employees for Success

The crux of Crystal Boyd’s job mirrors the mission of VersAbility Resources.

The nonprofit supports people with disabilities by helping them lead productive and fulfilling lives. Employment is a key part of that.

As VersAbility’s Government Contracts Coordinator, Boyd manages Individual Eligibility Evaluations (IEE). In lay terms, every VersAbility employee with a reported disability is eligible to work on what’s called an AbilityOne contract. The AbilityOne Program provides employment opportunities for people with disabilities.

Each new hire receives an initial IEE, renewable every year. It’s Boyd’s role to review an employee’s disability documentation and coordinate with that employee’s hiring manager as to what, if any, accommodations are needed. Based on that information, Boyd writes a compelling report detailing the specific accommodations that must be in place to ensure that employee’s success on the job.

Typically, Boyd writes 30 reports per month.

“What I really enjoy is speaking to the managers because they are so passionate,” she said. “They know their employees. They know what their needs are, what their challenges are. You can hear the passion they have for what they’re doing.”

Boyd will ask managers to paint a picture of the employee. She often needs to know personal and transportation information in case any of that interferes with on-the-job performance. If an employee has anxiety about one part of the job, that responsibility can often be eliminated until the employee is comfortable. Hours can be altered to adjust for rides as well.

“My position manages the behind-the-scenes aspects that allow an employee to be successful,” she said.

Boyd will often work with new employees who need assistance filling out paperwork for clearances and other documentation. Precautions related to the pandemic have prevented her from visiting job sites regularly.

“I long for the day where I can go visit the contracts, see what people are doing, see firsthand how we’re impacting,” she said. “Until then, I will live vicariously through the managers!”

Boyd has always had a passion for service. She earned a Bachelor’s in Psychology at Liberty University before completing a Master’s in Human and Social Services from Walden University.

Boyd has a grandson with autism, which gives her a special appreciation for the difference VersAbility makes in so many people’s lives.

During one conversation, a manager pointed out an employee’s unabashed joy at earning an award. The response touched the manager and Boyd also.

“It reminded me of my grandson when he gets super happy,” Boyd said. “He can’t say, ‘I’m happy. I’m sad. I feel accomplished.’ But you can see it.”

Boyd can’t imagine a better professional fit than VersAbility, where she was worked since March 2021. Her grandson is just 2. But knowing he may someday benefit from VersAbility inspires her.

“When I came here, it gave me a different kind of hope for what kind of future he might have,” she said. “It’s good to know if he needs help, there is a service like this.”

Tabb Senior Grateful for Hands-on Summer Internship

Tabb High School senior Angelina Pearsall didn’t want a summer internship that chained her to a desk. She wants a career in construction, so it’s no surprise she’d rather be outdoors than in.

VersAbility Resources made her its very first Facilities Intern.

“Once she was out in the field, you just saw her light up,” said Vickie Greatwood, VersAbility’s Director of Supported Employment. “She went out to mow the grass and do some landscaping. At the very end of the day, I asked her how it went.”

Pearsall’s responded, “I got dirty!”

“She was very excited to show me her clothes were dirty,” Greatwood recalled. “You could see a whole new person blossoming. We call her ‘Miss VersAbility,’ because she has just jumped right in with so much enthusiasm with everything we have asked her to do.”

Angelina Pearsall pointing to equipment in a construction facility.

Pearsall is part of the nonprofit’s Pre-Employment Transition Services program, which teaches soft and technical skills by offering students paid internships. Students are referred to VersAbility by the Virginia Department for Aging and Rehabilitative Services.

“The goal of the program is to give students stackable skills that they can carry with them so that when they graduate high school, they have some tools under their belt for the workforce,” Greatwood said. “We try to help them identify their interests, explore careers and then they have an opportunity to try an internship and earn a paycheck.”

Every day varied for Pearsall. Some days she fiddled with a finicky HVAC system. Other times she broke down tables and chairs. One project involved relocating frogs back to their natural habitat in a creek near VersAbility’s Hampton office.

Pearsall repaired an air compressor. She’s done car maintenance and sanded railings. She assigned employees company cars and gas cards, tracking requests and following up when necessary.

Angelina Pearsall working on equipment in a construction facility

She’s redone mulch and  trimmed hedges. Pearsall points to the tidy flower beds outside the main entrance, her work after a morning of weeding.

“I enjoy working with my hands,” she said. “It could be really anything.”

When asked about her favorite day of the internship, Pearsall reflects back on an afternoon when she was outdoors and it began to rain. Instead of racing inside, she listened.

She heard.

Pearsall heard the rain while being outdoors for the very first time. New hearing aids allowed her to enjoy the patter that a soft rain makes when falling from the sky.

“It was like having my own radio,” she said. “It was fascinating to me — a new sound.”

Angelina Pearsall walking down a hallway in a VersAbility office

Pearsall also enjoyed learning about ways to better interact with people with disabilities. She had never thought to crouch when talking with a disabled person in a wheelchair. Rather than having that person continually look up, “it’s important to be on their level so you can be face-to-face,” she said.

Pearsall is excited to graduate from Tabb in 2022 to pursue a future that includes woodworking, pipefitting and brick masonry. She’s grateful for her summer experience, adding, “VersAbility is such a welcoming place.”

VersAbility Resources’ Chief Human Resources Officer Experiences Nonprofit’s Impact Firsthand

VersAbility Resources’ Renea Banks understands.

Her title for the Hampton-based nonprofit is Chief Human Resources Officer, but long before accepting that position, she was a parent of a child with a disability.

“I sit at both seats on the table,” Renea says. “I identify a lot with my families. If there are frustrations happening on the parent level, I am able to talk to them with a unique perspective.”

She knows what it’s like to be scared, frustrated, uncertain. She’s cried and she’s turned to Google for answers. Renea’s youngest son, Ehran, was born with White Sutton Syndrome, a condition characterized by autism that is so rare that he was thought to be only one of 25 individuals in the world with that disability when he was diagnosed in 2015.

The information out there about the condition was extremely limited, among the reasons why the Banks family and another started the White Sutton Foundation. They wanted to help others navigate what can feel like an overwhelming and lonely road.

VersAbility Chief Human Resources Officer Renea Banks smiles with her child

Renea used to fret about the lack of solutions until she nearly lost Ehran when he was 5-months-old. It was a harrowing experience. Her older son, Brey, was allowed into the intensive care unit to say his goodbyes. Renea Banks turned to God in that moment and prayed, “Give him to me any way you see fit. You won’t get a complaint out of me anymore.”

Ehran lived. And today his mother lives those words.

“It took me five months to see that the worst thing was not that my child was disabled,” she says. “ The worst thing in life would be for me to bury my child.”

Prior to VersAbility, Renea didn’t have a good experience the first time she received a referral for a provider. The therapists were negative about Ehran’s future. She then asked for a second referral that directed her to VersAbility. Support from VersAbility’s Early Prevention and Intervention for Children Program (EPIC) made all the difference for Ehran and his family.

A woman and a man, holding a young boy, outside of a pool.

VersAbility’s Service Coordinators assess a child’s needs and coordinates tailored therapy programs to ensure children reach their full potential and are ready for school. EPIC is a family-centered approach that provides parents and caregivers with support and training in developmental milestones, parenting techniques and therapy techniques.

“I asked all the same questions and braced myself for the same negativity and I didn’t get any of that,” Renea says. “I got a lot of positives, a lot of, ‘I don’t see why not. It’s up to him.’ ”

Prior to working with VersAblity’s therapists, Ehran never made a sound. He didn’t cry. He rarely moved. He was unresponsive.

Through VersAbility’s EPIC program, Ehran learned to vocalize and communicate — today he’s especially enthusiastic about Bruno Mars music and snagging his mother’s cell phone. He tracks the movement of others with his eyes. He holds his own cup. He’s attended school.

“It was a slow progression, but he progressed,” Renea says. “There were things he wasn’t able to do but he was Superman in other things.”

A man smiles and holds his young son.

It was a few years later, in 2019, when Renea spotted the posting from VersAbility seeking a Chief Human Resources Officer.

“I never in a million years thought I’d be working for them,” she says.

Renea loves and embraces the diverse culture at VersAbility. She likes the collaboration. She is part of a leadership team that values inclusion and passion for the advancement of people with disabilities.

She is grateful for the professional culture there that not only encourages her to use her voice but also listen to it.

“VersAbility is the real deal,” she says. “People think we’re a charity or we’re just doing this out of the goodness of our hearts. These are real people doing real work. They’re amazing. We make a difference. If other organizations would open up their hearts and minds, they would not discount people with disabilities.”

A family poses and smiles with their youngest child

Navy Veteran Finds More Than What He Was Looking For At VersAbility Resources

After 26 years in the Navy, Chris Harsch went job hunting.

He had never heard of VersAbility Resources. Now as the Senior Supervisor for VersAbility at the Galley in the Northwest Annex, he’s found more than a job he looks forward to working every day. He’s discovered a nonprofit with a mission he supports.

VersAbility helps people with disabilities of all ages live, work and thrive in their communities.

Members of his family live with special needs, so he understands the challenges that population faces when seeking employment. Finding a place that not only gives that population a chance but also provides an opportunity for them to achieve, move up and excel at an advanced level is special.

“VersAbility Resources provides jobs for people that might not be able to get a job otherwise,” he says. “The organization gives opportunities to people with disabilities whether they’re minor or major. They find a job that a person can do that makes them feel whole and important.”

To be part of lifting others up, he says, is outstanding.

“I have two special needs workers who are shift leaders in charge of others. They started out just as workers and were able to move up.”

Harsch joined the Navy at the age of 21. Back then, the New Yorker was seeking a better life for his family. Working three jobs, he struggled to make a good living in pricy Long Island. He completed a vocational cooking program in high school, making foodservice a natural area to pursue in the military. Unlike many of his peers, he was stationed in Virginia Beach for the duration of his Naval career, retiring as a Senior Chief Petty Officer.

Harsch applied for jobs he was qualified for, but finally found the ideal fit when he heard about a position at VersAbility at the same base where he previously worked. He knew the operation well at the Galley of the Northwest Annex, located in rural Chesapeake, close to the North Carolina border. As a supervisor, he oversees all of VersAbility’s special needs personnel that works there.

Chris Harsh posing while serving food at the Galley

The team atmosphere appeals to him — an aspect he compares to the Navy.

“If there’s a need, somebody is always willing to jump in and help,” he says. “If we weren’t a team here, things would get overlooked. We all try to keep each other on our toes and fix things before they become a problem.”

Harsch is most impressed by the work ethic around him.

“Nobody complains; they just want to work and do a good job,” he says.

Harsch encourages other veterans to consider VersAbility Resources when seeking employment after military separation or retirement.

“Look up VersAbility Resources, and you will be surprised at all the different jobs that they are hiring for and how many positions they have available,” he says. “They are located all around the world. Also, do something that you love and makes you happy and you will feel like you never worked another day in your life.”

If you are a veteran, person with a disability, or just someone looking for your next career move, visit VersAbility’s job page today and see what opportunities are waiting for you at jobs.versability.org.

VersAbility’s Supported Employment Program Helps This Diamond Shine

Diamond Jones almost sparkles these days talking about the woman she has become with the help of VersAbility Resources.

Jones was shy at King’s Fork High School and often unhappy. Today, showing off her brilliant red dreads and a shirt that screams, “Too Blessed to be Stressed,” the 21-year-old shares openly about struggling with a disability that nobody can see. Major depression, anxiety and bipolar tendencies can interfere with Jones’ ability to get through a day.

Yet Jones still has goals and dreams. VersAbility Resources’ Supported Employment program put her on a path to achieving those.

“What I love the most about VersAbility Resources is that they work with people who have mental illness,” she says.

Diamond Jones gestures with her hand while speaking.

The nonprofit partners with regional employers to provide long-term jobs in community settings for people with disabilities. That’s how Jones landed her first job at Autumn Care, a skilled senior nursing home in Suffolk.

Even before that, by meeting one-on-one with her VersAbility job coach, Jones gained a fresh perspective on herself.

Job coach Amy Zengel saw the light inside of Jones. She spotted a positive energy, and the two easily connected.

“Hearing her describe me to me made me open my eyes,” Jones said. “I never looked at myself the way she did. She looked at me positively. She told me that my light was bright. ‘Let it shine,’ she said.’ She empowered me.”

Jones wanted to work in a doctor’s office after graduating from high school and earned certifications in medical assistant, EKG technician and phlebotomy at Paul D. Camp Community College. But she lacked hands-on experience that she’s getting every day as a certified nurse aide at Autumn Care.

“I probably would have never thought to come to a nursing home on my own,” Jones says. “They took me in here and I was very proud. I had an elderly grandmother when I was a kid. Working with older folks doesn’t bother me.”

Diamond Jones laughs while talking about her time at Autumn Care nursing home.

Jones provides care for 11 residents at Autumn Care. It’s not easy work. It requires lifting, bathing and feeding the residents. Her first day on the job she didn’t know how she was going to manage. She watched the efficiency of the other aides and couldn’t envision herself doing the same.

“This job taught me patience, actually,” Jones says. “I had to slow down and work at my pace. My coworkers here are very supportive. They don’t mind helping me with whatever I need.”

Jones finds support in the residents, too. She knows them all on a first-name basis and delights in making time to talk with them, to hear about their grandchildren and their families.

“They need me,” she says. “We’re supposed to take 15-minute breaks, but if in a moment I feel like a resident needs me, I don’t take a break.”

Jones beams in describing two of the residents, a married couple, Carrie and Bruce who share the same room. They make her laugh during mealtime. Carrie likes salt and pepper, but not the kind in the packets. Bruce gets the actual shakers with his tray. She wants those. Bruce asks for Carrie’s bread; Carrie doesn’t eat bread so she doesn’t care.

“As long as she has her salt and pepper,” Jones says.

When it was Carrie’s birthday and she thought no one remembered, Jones brightened her day by bringing in balloons.

“The residents let us know they appreciate us,” Jones says. “I try to make them comfortable and at home. They really are sweet.”

Jones has also discovered healthy ways to deal with the negative thoughts that used to dominate her life. She’s a painter with her own website, Chemically Imbalanced Art. She also has a YouTube channel and she listens to music constantly when she’s not at work. The track inside her head is always playing “Jesus, Be a Fence.”

The best parts of the job have nothing to do with a paycheck.

“Just knowing I made a difference throughout the day — that’s the reward,” Jones says. “When I go into these residents’ rooms throughout the day and ask if they need anything, if they’re OK. I ask, ‘Do you need me to feed you? Do you need me to change you? Do you need anything at all?’ To hear them say, ‘No. I’m OK.’ That makes my day. Knowing they’re OK. I look at them and know I’m caring for someone’s mother, father, uncle, aunt. Somebody’s loved one.”

Diamond Jones gestures with her hand while explaining her job at Autumn Care nursing home.

Jones has since graduated from VersAbility’s Supported Employment program and is happy to have independence and pride in her work. She envisions eventually transitioning into the medical assisting field and down the line wants to work in a morgue. She has every reason to believe she’ll be successful thanks to the foundation laid with the help of VersAbility.

Jones has learned to take a breath and write out a list of accomplishments every day.

The list isn’t always long, but there’s always enough on it for Jones to say to herself, “I’m a success.”

From Hired Hands to VersAbility Resources: “We really want to help people achieve their goals and show them how to do it.”

As the Director of Supported Employment at VersAbility Resources, Vickie Greatwood doesn’t look at the person in front of her and see a disability.

Greatwood and her team see an individual with distinct likes and dislikes, full of short and long-term goals. Their job is to make life better for that person, a role they all embrace and can do more successfully now thanks to the addition of more resources due to a recent acquisition.

Hired Hands, a Carrollton-based job training and support organization, became a division of VersAbility in December 2020.

Hired Hands was owned by Anna Burns and her husband Tim at the time VersAbility acquired it. Anna and Tim were looking to retire.

Greatwood transitioned from being an Employment Specialist for Hired Hands to Director of Supported Employment at VersAbility.

The nonprofit’s Supported Employment Services program matches qualified candidates with employers and aims to be even more diverse and inclusive with Hired Hands on board.

“Now that we’re under the umbrella of VersAbility, we can combine forces for the betterment of the individuals we’re serving and work together to give the best possible services we can,” Greatwood says.

Greatwood earned her bachelor’s in communications from Virginia Wesleyan University and an associate’s in English/American Sign Language from Tidewater Community College. She envisioned being an interpreter; her mother was a nurse in a special education classroom, where Greatwood used to volunteer reading to the students. While searching for interpreting jobs, Greatwood discovered Hired Hands.

“I intended to work there for a year or two but loved it so much that I realized that’s where I belonged,” she says.

One of the Supported Employment department’s greatest strengths is its focus on the match between employer and employee.  Team members encourage potential employees to examine what type of job works best for them and relates to their interests. There’s a misnomer that a person with a disability should be happy with any job.

“We make sure we’re focusing on the direction they want to go,” Greatwood says.

Hired Hands offered situational assessments for those who have never worked before. Greatwood was happy to expand that service as part of the VersAbility team.

“We put people in real-life scenarios,” she says. “For example, if someone is interested in stocking, we would go to a local grocery store, ideally something close to them so transportation is not a barrier, and they would actually get to be at the worksite and try the job as if they were hired.”

VersAbility’s relationships with local employers, now increased with the acquisition of Hired Hands, makes that exercise possible.

More established employees benefit from job development or marketing potential employees based on their interests and strengths to specific employers. VersAbility helps with the transition.

“Once a job is obtained, we provide coaching or support onsite,” Greatwood says. “We are often with the individual pretty heavily in the beginning, but then we slowly fade out. The ultimate goal is for them to be independent in the position.”

Sometimes it calls to be innovative. At Hired Hands, Greatwood recalls one employee who couldn’t read the checklist of required tasks. A staffer created a picture book of those tasks.

“Using the picture book, he was able to complete all of his job duties every day,” Greatwood says.

After an employee achieves independence, Greatwood and staff provide follow-along services or check-ins with the employee to ensure continued success.

“That way they know they still have our support,” she says. “We’re still in the background. If something comes up between visits, they can call us, and we can jump in and assist.”

Another service from Hired Hands now offered by VersAbility — independent living skills.

“Sometimes people need assistance outside of work for things that help set them up for success,” Greatwood says, “For example, someone might need help learning how to wash a uniform. Others may need to know how to take a bus to get to work. We help them read the bus schedule. Or maybe they just need help budgeting or opening a bank account. We help with all of that.”

Pre-employment transitional services (pre-ETS), working with high school students and recent graduates to help them earn skills to prepare for the workforce, is another available service.

“We find out what their interests are and try to introduce them to different employers and jobs that are related to them,” Greatwood says. “We also do mock interviews and resume building.”

With interaction limited during the pandemic, staff has been creative, setting up a virtual curriculum. Not everyone is comfortable using Zoom, so one accommodation made was to connect over a video game. Amanda Kuzma, an Employment Specialist who transitioned to VersAbility from Hired Hands, came up with this idea.

“That way our trainer was able to meet someone using a headset,” Greatwood says. “We were able to make whatever digital platform that worked for them work for us.”

The intensions of every Supported Employment staff member that transitioned from Hired Hands to VersAbility remain the same as when they were strictly Hired Hands — to personalize services to each individual and provide the tools needed to thrive professionally.

Greatwood could choose from multiple feel-good stories but shares this one.

A few years ago, she worked with a deaf refugee from The Congo who had no language training. Though he was able to communicate with family members, he struggled to do the same outside of the home. Teaching him a job that not only involved stocking shelves but scanning items into a computer as well was a challenge.

Greatwood worked closely with Melinda Gallagher, today VersAbility’s Deaf Team Leader who is deaf herself and understands those daily life struggles. Greatwood relayed the job instructions to Gallagher, who used her native signing skills to communicate them to the individual visually. He was then able to successfully perform all job duties.

“It was a collaborative effort with all three of us working together to communicate and it could not have been done without Gallagher’s way of taking the words and making them visual,” Greatwood says. “It was a great testament to how we can all work together along with the individuals we’re serving to create opportunities. Even with a barrier, such as someone not having any formal language training, there is a way to make it work if we put our heads together and think outside the box. Once he got the dots connected, it was a beautiful moment.”

Greatwood, Gallagher, and the entire Supported Employment team look forward to more breakthrough moments as part of VersAbility. They have seen the ripple effect employment can bring. They have watched many improve their health and fitness so they can perform their duties at work better.

They have watched confidence grow. They have been part of lives changing, just by simply helping individuals see what has been inside of them all along.

“It’s been a real privilege to be part of Hired Hands, and now being a new division of VersAbility, I’m excited to see what the future holds,” Greatwood says. “We really want to help people achieve their goals and show them how to do it.”

Meet Anna!

Anna Piatak, a cashier at a local Food Lion, is making her mark in the workforce.

A Virginia native, Anna grew up in Smithfield and was referred to VersAbility/Hired Hands from DARS (Virginia Department for Aging and Rehabilitative Services) in November of 2019.

From there, Anna was placed with a job coach who spoke to her about her interests, what type of job she might like, and then researched opportunities for Anna where she knew she could thrive.

Then came 2020 and the COVID-19 pandemic. It took some time, but Anna finally found a job she was truly excited about.

In January 2021, Anna applied for a cashier position Food Lion. She was ecstatic to learn she had landed a position, although it was not what she thought. Due to the ongoing effects of the COVID-19 pandemic, she was asked to do sanitation work throughout the store as they had just lost the person who was completing that work. Anna agreed, but asked that she be trained on the register when it was possible.

She has taken her sanitation job very seriously over the past few months and has shown her dedication to the company and the safety of their customers. Her manager couldn’t help but notice her strong work ethic and thought it was time to train her as a cashier.

Anna is happier than ever as she is now able to be a cashier and maintain helping sanitize the store.

Her manager recently said, “Anna is doing phenomenally!”

Anna feels empowered doing a job she loves and knows that she continues contributing to the health and safety of each customer who walks through their doors.

Lisa, Anna’s job coach, recently said, “What a pleasure it has been working with Anna! Throughout all of our Zoom meetings when COVID-19 was in full swing, to starting her training at Food Lion, Anna always had a great attitude and was willing to do whatever it took to be successful at her job. I have really seen Anna thrive working at Food Lion, not only in her tasks, but also in the way that she interacts with the customers and her co-workers. She has become quite popular! I think that Anna will only continue to grow while at Food Lion, and who knows where it will take her!”

When Anna isn’t working, she likes to shop and go out with her friends. She also enjoys watching Netflix.

Thank you for your hard work and dedication, Anna! We are all so proud of you!

Meet Angel!

Angel Vega is finding his way in the workforce thanks to VersAbility/Hired Hands’ Supported Employment program. Angel was referred to the Hired Hands division of VersAbility by the Department for the Blind and Vision Impaired (DBVI) where he was paired with a job coach to help him discover his true passions and overall goals for employment.

Recently, Angel participated in a week-long work trial at VersAbility’s Norfolk office. During this work trial, participants are able to determine their interests while their job coach gets a better understanding of the persons skill sets so they can be sure to match them with the perfect employment fit where the employee will thrive.

Angel shared that he really enjoyed using the copier and stuffing envelopes, but he was grateful to have the chance to try new things.

“I feel so good about all the work we did, I feel like wow, that was great. I feel like I accomplished something,” says Angel.

At the completion of his work trial, Angel, his DBVI counselor, and his job coach discuss what he has in store next on his journey to employment.

We can’t wait to see what’s next for Angel. We know he will do wonderful things in the workforce!

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